Service Delivery Policy

Last Updated: 01/01/2026

At Traveleo, we are committed to providing professional travel, advisory, documentation, administrative, and support services in a transparent and timely manner.

This Service Delivery Policy outlines how our services are delivered to clients.

1. Nature of Service Delivery

Traveleo primarily provides service-based solutions including but not limited to:

• Travel advisory services

• International travel assistance

• Documentation support

• Visa guidance

• International career advisory

• Relocation support

• Administrative assistance

• Consultation services

• Research and coordination support

Most services are delivered digitally through:

• Email communication

• WhatsApp communication

• Phone consultations

• Video meetings

• Digital document sharing

• Online coordination

2. Service Initiation Timeline

Services are generally initiated after:

• Successful payment confirmation

• Submission of required documents/information

• Completion of onboarding formalities, where applicable

Initial response or onboarding communication is typically provided within 1–3 working days.

3. Delivery Timelines

Service timelines may vary depending on:

• Nature of service requested

• Client responsiveness

• Availability of documents

• Embassy/government processing timelines

• Employer or third-party response times

• External regulatory processes

Traveleo shall make reasonable efforts to provide timely assistance but does not guarantee fixed completion timelines for third-party or government-dependent processes.

4. Client Responsibilities

Clients are responsible for:

• Providing accurate information

• Submitting valid and complete documents

• Responding to communication in a timely manner

• Following instructions shared by Traveleo or relevant authorities

Delays caused due to incomplete documentation or delayed responses from clients may affect service timelines.

5. Third-Party Dependencies

Certain services may involve external entities including:

• Embassies

• Visa centers

• Airlines

• Insurance providers

• Educational institutions

• Employers

• Government authorities

• Translation agencies

Traveleo is not responsible for delays, rejections, cancellations, or service interruptions caused by third-party entities.

6. Communication

Official communication may be conducted through:

• Email

• WhatsApp

• Phone calls

• Video conferencing platforms

Clients are advised to regularly monitor their communication channels for updates and instructions.

7. Service Modifications

Traveleo reserves the right to modify service processes, timelines, or operational procedures as necessary for business, legal, or compliance reasons.

8. Contact Information

For any service delivery-related queries, please contact:

Traveleo
Email: askme@traveleo.co.in
Website: www.traveleo.co.in